Return Exchange Policy
Official store policy guidelines configured for customer claims verification and automated support.
Returns – Damaged Products Only
Returns are accepted ONLY for products received in an authenticated damaged condition. We do not accept returns for change of mind, perceived slight color variations, or personal preference.
Mandatory Unboxing Video
An unboxing video is an indispensable prerequisite for all return or damage claims. The video must be one continuous, uninterrupted recording with no cuts, pauses, or edits.
Zero Tolerance for Edits
Videos recorded after opening the parcel box or with cuts will be automatically declined.
Exchange Policy (Size Issues)
Exchanges are available ONLY for eligible size-related discrepancies. To qualify, the original security tag and packaging must be completely untampered, and the jewellery must remain unused.
Non-Returnable Products
Any claim meeting the following conditions is strictly non-returnable and non-refundable without exception:
Claim Review & Resolution
Submit your order number, clear photographs of the damage, and the complete continuous unboxing video directly to our customer assistance team.
Important: Do not dispatch or ship items back without written authorization from our verified support team. Unauthorized parcels will be returned to sender.
Important Notice & Customer Agreement
Your Trust, Our Highest Commitment
By placing an order on our platform, customers acknowledge they have read, understood, and agreed to adhere to this Return & Exchange Policy in full.